Privacy Policy

Knots of Love NI

Website: https://knotsofloveni.com

Last updated: 22 October 2026

1. Introduction

At Knots of Love NI, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about our bespoke handfasting cords, place an order or subscribe to our email updates.

We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR). Where applicable, we also comply with the EU General Data Protection Regulation.

2. Who We Are

Knots of Love NI creates bespoke handfasting cords for weddings and commitment ceremonies.

For the purposes of data protection legislation, the person or business operating Knots of Love NI is the data controller responsible for personal information collected through this website.

Business name: Knots of Love NI

Data controller's legal name: Cathy Young

Location: Northern Ireland, United Kingdom

Website: https://knotsofloveni.com

Privacy contact email: knotsofloveni@gmail.com

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number and any information you provide through our contact form.

  • Order information: Details of your requested handfasting cords, personalisation preferences, wedding or ceremony date, and relevant delivery information.

  • Payment information: Will be collected privately when we have ascertained your order needs.

  • Marketing preferences: We do not collecting marketing data.

  • Technical information: Information about how you access and use our website, which may include your IP address, browser type, device information and cookie data.

Please avoid providing sensitive personal information unless it is necessary for your request.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide customer support.

  • Discuss, design and fulfil personalised handfasting cord orders.

  • Communicate about orders, delivery and customer requests.

  • Process payments and maintain necessary business records.

  • Send marketing emails where permitted by law.

  • Maintain website security and prevent spam or fraudulent activity.

  • Understand and improve our website and services, where applicable.

  • Meet our legal and regulatory obligations.

We will not use personal information for purposes incompatible with those explained in this policy without an appropriate lawful basis.

5. Our Legal Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal data.

The legal bases we may rely on include:

Contract: Where processing is necessary to provide a product or service you have requested or to take steps towards entering into a contract.

Legitimate interests: Where necessary to respond to general business enquiries, operate and secure our website, provide customer service or manage our business, provided these interests are not overridden by your rights and freedoms.

Consent: Where you have agreed to receive marketing emails or to the use of optional cookies requiring consent. You may withdraw your consent at any time.

Legal obligation: Where we must retain or process information to comply with tax, accounting or other legal requirements.

6. Email Marketing

We currently do not operate email marketing. However in the event of this being our way, if you subscribe to our email list, we may send you information about new products, special offers, promotions and updates from Knots of Love NI.

Where consent is required, we will only send marketing communications after you have actively opted in.

You can unsubscribe at any time by using the unsubscribe option in our marketing emails or contacting us directly.

Unsubscribing from marketing will not prevent us from sending communications necessary to fulfil an existing order or respond to an enquiry.

7. Cookies and Website Security

Our website may use cookies and similar technologies to support essential functions, maintain security and, where enabled, measure website performance.

Our contact form is protected by Google reCAPTCHA, a security service designed to help distinguish genuine visitors from automated submissions.

Using reCAPTCHA may involve Google processing technical information about your device and interactions with the website.

Google's privacy information is available at:

https://policies.google.com/privacy

Our use of non-essential cookies or similar tracking technologies will be subject to applicable consent requirements. Where consent is required, visitors will be given an appropriate choice before those technologies are activated.

You can also manage cookies through your browser settings.

8. Sharing Your Information

We do not sell your personal information.

We may share personal data with trusted service providers where necessary to operate our business, such as:

  • Website hosting and website management providers.

  • Email and communication service providers.

  • Payment processors, where applicable.

  • Delivery services, where applicable.

  • IT and website security providers.

  • Professional advisers, accountants or regulatory authorities where necessary.

We share only the information reasonably necessary for the relevant service or legal requirement.

Where providers process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

9. International Data Transfers

Some service providers may process or store personal data outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism or other applicable safeguard is in place, as required by data protection legislation.

These may include recognised adequacy regulations or approved contractual safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The period depends on the type of information and our legal responsibilities.

For example:

  • Enquiry information is retained for the period necessary to respond and manage any follow-up.

  • Customer and order records are retained for customer service, accounting, legal or business purposes.

  • Financial records are retained for applicable statutory retention periods.

  • Marketing subscription information is retained while you remain subscribed, subject to appropriate review and deletion practices.

  • Website security information is retained only for a period appropriate to its purpose.

Information will be securely deleted or anonymised when it is no longer required.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

These may include secure website services, restricted access to customer information, appropriate account security and the use of trusted service providers.

No method of transmitting or storing information electronically is completely risk-free, but we work to protect the information entrusted to us.

12. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you have rights concerning your personal information, including:

  • The right to be informed about how your data is used.

  • The right to request access to personal data held about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your personal information in certain circumstances.

  • The right to request restriction of processing.

  • The right to object to certain types of processing, including direct marketing.

  • The right to data portability in certain circumstances.

  • Rights relating to certain solely automated decisions, where applicable.

You also have the right to withdraw consent where consent is the basis for processing.

To exercise your rights, contact us using the details in Section 2.

We will respond within the timeframe required by applicable data protection legislation.

13. Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take suitable action.

14. External Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage visitors to review the privacy policies of any external sites they visit.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and respond.

You also have the right to raise a complaint with the UK's Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

If EU data protection legislation applies to your circumstances, you may also have the right to complain to an appropriate EU supervisory authority.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website technology, business practices or legal requirements.

The latest version will be published on our website, with the revision date shown at the top.

17. Contact Us

For questions about this Privacy Policy, or to make a request concerning your personal information, please contact:

Knots of Love NI

Website: https://knotsofloveni.com

Email: knotsofloveni@gmail.com

Business address: Belfast, Northern Ireland.